North Shore Fleet — Privacy Policy
North Shore Fleet Services LLC ("we", "us") provides mobile fleet GPS, dash camera, and related installation and service work. This policy explains what information we collect from customers and visitors, how we use it, and the choices you have. It applies to this website and to the scheduling, service, and communication tools we run on it.
Information we collect
- Contact details — name, company, phone number, email address, and service address, provided when you request a quote, schedule work, or contact us.
- Vehicle and fleet information — vehicle year/make/model, VIN, plate, mileage, and equipment details needed to perform and document installations and service.
- Location data from installed devices — GPS trackers and dash cameras we install report location and related telemetry to the tracking platform chosen for your fleet. That data belongs to the fleet customer who ordered the service (see "GPS tracking and your fleet" below).
- Service and billing records — appointments, work performed, quotes, invoices, and payment records. We do not store full card numbers; card payments are handled by our payment processor.
- Communications — messages you exchange with us by text message (SMS), email, or phone, kept so we can schedule and support your service.
- Website basics — standard server logs (IP address, pages requested) and the session cookie needed to keep signed-in users signed in. We do not run third-party advertising or analytics trackers.
How we use it
- To schedule, perform, document, and invoice installation and service work.
- To communicate with you about quotes, appointments, and support.
- To send service-related reminders and confirmations you have requested.
- To keep required business and tax records.
We do not sell personal information.
Text messaging (SMS)
If you give us your mobile number, we may text you about quotes, appointment scheduling, confirmations, and service updates. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help — or call us at (985) 555-0142.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent for text messaging are not shared with any third party.
When we share information
- Service providers that help us operate — for example SMS delivery, email delivery, payment processing, and mapping services — and only the information they need to do their job.
- Equipment and tracking platforms — activating a GPS or camera device requires registering vehicle and account details with that device's platform, as ordered by your fleet.
- Legal requirements — if required by law, subpoena, or to protect our rights, safety, or property.
GPS tracking and your fleet
Location data produced by devices we install is collected for and owned by the fleet customer that ordered the installation. If you are a driver of a tracked vehicle, your employer or the vehicle's owner controls that data and is responsible for providing any notice and obtaining any consent that applicable law requires. Questions about a specific vehicle's tracking should go to the fleet operator first.
Retention and security
We keep service and billing records as long as needed for warranty, accounting, and legal purposes, and we protect the systems that store them with authenticated access and industry-standard practices. No method of storage or transmission is 100% secure, but we work to protect what you entrust to us.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask us to access, correct, or delete the personal information we hold about you by contacting us below. We will honor requests as required by the law that applies to you, subject to records we must keep.
Children
Our services are for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the updated version here with a new effective date.